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Introduction | Email | Telephone | Mail | Fax | Alderney
If you have any problems, questions or feedback regarding any aspect of our site, then please take a look below at our current channels of communication. So that you're aware, our Customer Service team is on hand to help with any account-related issue 24 hours a day, 7 days a week.
Please use the following email addresses to contact us:
| ADDRESS | NATURE OF ISSUE | WORKING DAYS/HOURS |
| members@getminted.com | For all account-related issues* | Mon-Sun: 0800 - 02:00 |
| promotions@getminted.com | For all promotion questions | Mon-Fri: 0900 - 18:00 |
| vipmanager@getminted.com | For all VIP-related questions | Mon-Fri: 0900 - 18:00 |
| casinomanager@getminted.com | For anything else including general feedback and business-related questions/issues | Mon-Fri: 0900 - 18:00 |
*If you wish to close your account outside of customer service operating hours (0800 - 0200) you can do so by logging into your account, accessing the 'Player Protection' section and limit the account by using the self-exclusion function. If you then wish to close your account permanently please email members@getminted.com stating you wish your account to be closed.
Members calling within the UK please phone:
0845 456 3044 (local rate call charges apply)
Members calling from outside the UK please phone:
+44 845 456 3044
Please note that all our calls are recorded and monitored for quality and training purposes.
Getminted Customer Service
PO Box 15854
Birmingham
B37 9BT
You can send us a fax to:
+44 (0) 845 458 0896
PO Box 15
Alderney
Channel Islands
GY9 3HT
For general questions please visit our Frequently Asked Questions page.
